Internal and External Communication

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Question 1

Communication is best described as the passing of:

Accepted Answer

information from a sender to a receiver — Communication is the transfer of information from a sender to a receiver.

Question 2

In the communication process, the medium is the:

Accepted Answer

means used to carry the message — The medium, such as email or speech, carries the message to the receiver.

Question 3

Feedback in communication shows that the message has been:

Accepted Answer

received and understood — Feedback confirms the receiver has understood the message.

Question 4

Which is an example of internal communication?

Accepted Answer

A manager speaking to workers in the same firm — Internal communication takes place between people within the same business.

Question 5

External communication takes place between a business and:

Accepted Answer

outside groups such as customers — External communication is with groups outside the business, such as customers.

Question 6

An advantage of two-way communication is that it:

Accepted Answer

encourages feedback from the receiver — Two-way communication lets the receiver respond and give feedback.

Question 7

Which method usually gives a permanent record?

Accepted Answer

A written email — Written methods such as email leave a permanent record that can be kept.

Question 8

A communication barrier is anything that:

Accepted Answer

stops a message being received or understood — A barrier, such as noise or jargon, blocks a message from getting through.

Question 9

Which is most likely a barrier to communication?

Accepted Answer

Loud background noise — Noise can prevent a spoken message from being heard clearly.

Question 10

Poor communication in a business can lead to:

Accepted Answer

mistakes and lower motivation — Unclear communication can cause errors and reduce staff motivation.