Chapter 4

Production of Goods and Services

How businesses turn inputs into outputs, add value, raise productivity and choose job, batch or flow production.

What production means

Production is the process of turning inputs (land, labour, capital and enterprise) into outputs — the goods and services that satisfy customer wants. A business adds value when the selling price of the output is greater than the cost of the inputs used to make it.

Key idea

Value added = selling price of the product − cost of the bought-in materials and components. Higher value added means more can be earned to cover other costs and profit.

Managing resources: productivity and efficiency

Productivity measures how much output is produced from each unit of input, most often labour. Raising productivity lowers the cost per unit, which lets a firm compete on price or earn a wider margin. Managers raise productivity by training workers, improving machinery, better motivation and reducing waste.

  • Lean production aims to cut every kind of waste — time, materials, movement and stock.
  • Just-in-time (JIT) stock control means materials arrive exactly when needed, so little money is tied up in inventory and storage costs fall.

Methods of production

MethodBest for
Job productionOne-off, made-to-order items (a wedding cake, a bridge)
Batch productionGroups of identical items made in stages (loaves of one type of bread)
Flow productionLarge quantities of standardised goods made continuously (bottled drinks)

Example

A bakery bakes 200 white loaves, then cleans the line and bakes 200 brown loaves. Making identical items in distinct groups is batch production, which balances variety with reasonable cost.

Remember

  • Value added = price − bought-in costs.
  • Productivity = output per unit of input; raising it cuts unit cost.
  • JIT reduces stock; it needs reliable suppliers.

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