Like physical resources, technology resources must be managed through an orderly procedure so that the investment is worthwhile. The procedure allows for technology's special features: it becomes outdated quickly and needs training and data protection.
Identifying the need and selecting
The first step is to identify the technology need based on the problem to be solved. The business then evaluates and selects suitable hardware or software by comparing features, price, supplier support and compatibility with existing systems.
Example
An online boutique finds its order process slow. After comparing three options, it selects cloud-based inventory software that can link to its e-commerce site. After installation, the boutique trains three of its staff for a day before the system is fully used.
Installing, training and using
Once bought, the system is installed and tested, then employees are given training so they can use it skilfully. Only then is the technology used in daily operations according to the set guidelines.
Maintaining, updating and upgrading
Technology needs maintenance such as virus scanning, data backup and software updates to keep it secure. When a system becomes outdated or can no longer support the business's needs, it is upgraded or replaced with a newer version.
Cyber security
Because technology stores much confidential information, cyber-security measures are an important part of the procedure. Using strong passwords, antivirus software and access controls helps protect the system from threats such as hacking and viruses.
Remember
Simple sequence: Identify → Select → Install & train → Use → Maintain & update → Upgrade. Training and data backup are the steps that set technology management apart from physical resources.